Terms and Conditions

The Shop Terms and Conditions

Making A Purchase
Making a purchase could not be easier. Just browse our product pages, and click on any items that you wish to buy and put them into the shopping cart. Your cart can be viewed at any time by clicking on the VIEW CART button on the top right of your screen. After you have finished your selection, click on "Proceed to Secure Checkout" you will be asked for the details needed to be able to satisfy the order. This section of the website is controlled by SAGE PAY and is not able to be viewed by us, your banking details remain totally private, we are only supplied with your order and address details.

We accept Visa and Mastercard as well as UK debit cards. You may send your credit card information via phone, or over the Internet.
We also accept bank transfers in GDP £ Sterling, you can email us your order and we will reply with our banking details and reference needed.

Shipping And Handling
All orders are shipped by Royal Mail, all overseas orders are shipped using standard air mail.
You may choose to use International Tracked which has a tracking service, the tracking number will be emailed to you.
All items are weighed so when you place an item into your basket the weight is added to your order and the postal rate changes automatically. Postal charges are in weight bands charged by the Post Office.

Shipping within the UK on orders over £30 is FREE. Orders under £30 is £3.50.

For overseas orders all postal rates we will charged according to weight up to a total of 2 kilos, weights are in 250gms bands.

Delivery Schedule
We aim to dispatch all orders on the same day as you place your order if it is before 2pm. You will receive an email to confirm dispatch providing you have given us a correct email address.
International orders are generally received within 21 days, often less than that.

Back Orders
If we do not have an item, we temporarily remove it from the website. We post entire orders, not partial orders. 

Tax Charges
For orders made for delivery to the UK or within the European Union, 20% VAT is included in the price.
All orders to be delivered outside the UK and Europe is 20% TAX FREE. This is automatically deducted in the checkout.

Credit Card Security
Our site is PCI compliant using secure Internet banking. We have a TRUSTWAVE certificate.

All of our products come with a 30 day no quibble guarantee. if you are unhappy with a product, return it to us stating what is wrong with it and we will either replace it or refund it.

Contacting Us
If you need to contact us, please email us on fiona@fionapeart.com  alternatively, you can call on 01451 820014 (International +44 without first zero) or write to us at:

Chardwar House
Victoria Street
GL54 2BT

Returns Policy
We accept any return for any reason within 28 days and will refund or replace the product. If a product is broken or damaged we pay the return postage, if you just don't like it, or it is not want you want, you pay the return postage. A full refund will be paid by the same method as we receive payment once the goods are received.

This returns policy does not affect your statutory rights.

Info for Overseas Customers

How do I Order?
You can order through this secure website. If you prefer, you can telephone your order details to us on 0044 1451 820014, or email your order. 

How Do I Pay?
We can accept payment in UK pounds sterling, United States Dollars or Euros, via the website so the best method of payment is a credit or debit card. You can alter the currency on the website by clicking on the appropriate flag.

How Much Will This Cost me in My Currency?
The cost of your purchase is the cost shown in your chosen currency.

How Soon Will I Receive The Goods?
In most instances, we make every effort to despatch the order within 24 hours of receipt. A dispatch email is automatically sent to you so you know your order is on its way.
You should normally receive the goods within 10 days of placing your order. However, we will advise you if there will be a delay in dispatch. Your order may also be delayed in customs, so please be patient.

How will my order be Sent?
Orders are sent by Standard airmail, or International Tracked if you select this option.

Telephone: 01451 820014  Email: fiona@fionapeart.com